Meet our speakers

  • Luc van Bussel, Chief Hospitality, keynote speaker about Hospitality and author

    Luc van Bussel

    Hilversum | The Netherlands

    Luc is the Founder of Chief Hospitality: an international platform of keynote speakers on True Hospitality in a Digital Society. Luc is a visionary leader who understands the importance of Hospitality in the digital age. As the Founder of Chief Hospitality, he is a leading voice on how Hospitality can provide a warm and nurturing foundation for building genuine connections person-to-person. ...

  • Chief Hospitality Keynote speaker Colin Burns

    Colin Burns

    New York | USA

    As one of the preeminent private club managers in the US, Colin helped set new standards at a one of the world’s most renowned private clubs, Winged Foot Golf Club. The name is synonymous with championship golf, elegance and a warm and embracing environment. When Colin arrived in 1991 his mission was simple, make the club as great as its reputation; this was no simple task. A very traditional club set in its ways. ...

  • Chief Hospitality Keynote speaker Paul Geraeds

    Paul Geraeds

    Rotterdam | The Netherlands

    Imbued with an unwavering passion for marketing and tourism, Paul has been a pillar in the hospitality industry for over three decades. His roles in varied management capacities, as a distinguished supervisor, and as an independent consultant, have allowed him to cultivate a wealth of knowledge and experience. His fascination with human behavior was forged through the fires of managing diverse international teams across various markets. ...

  • Chief Hospitality Keynote speaker Madiha Mouchtak sitting on a chair

    Madiha Mouchtak

    Amsterdam | The Netherlands

    Madiha is a sought-after Business Mentor and Accelerator, renowned for her practical and no-nonsense approach to driving sustainable transformation across diverse industries. She is the Netherlands Country Chair for Sustainable Businesses with the G100 and a respected Advisory Board Member at the Global Artificial Intelligence Forum. Her extensive background as a Clinical Rapid Transformational Coach/Therapist adds a unique perspective to her work. ...

  • Bruno Rouffaer Chief Hospitality speaker

    Bruno Rouffaer

    Lima | Peru

    I was invited by my godmother to stay for a 2-weeks holiday at her lovely big appartement overlooking the bay of Monaco. But instead of returning, I opened the Nice Matin newspaper and looked for a job, sixteen, and finished my first year in the hotel school in Brussels. I already spoke 3 languages and presented myself at the reception of Hotel La Reserve Suisse at avenue Princess Grace. ...

  • Chief Hospitality Keynote speaker Petra Scholling Löfbom

    Petra Schollin Löfbom

    Öland | Sweden

    The Hospitality Business has been my home for over 3 decades and it really does feel like home. I am a human being being human in the Hospitality industry and the journey has brought loads of joy, frustration, successes, failures and beautiful encounters with other human beings. Who are we, the people making a living in the Hospitality industry? Why are we turning ourselves inside out to make people feel good? Because that is what we do, right? ...

  • Vincent Somsen

    Valencia | Spain

    Vincent heads the AI division at Growth Advisors International Network (GAIN), a premier global travel and hospitality innovation and growth consultancy based in Phoenix, USA. Specializing in guiding hotels, travel tech companies, venture capitalists, and DMOs worldwide, GAIN is a go-to resource in the industry. Born into a hotelier family in The Netherlands.....

Gastgevers in Geluk

‘Gastgevers in Geluk’ is a revealing story about the mystery of heartwarming Hospitality. The book takes the reader to The Magic Hotel in Hawaii and explains its success in seven steps. The result is returning guests: guests who don’t want to go home anymore. Luc van Bussel gives service a new, deeper meaning and introduces new concepts such as reachable, palpable, listening, resolving, surprising, pampering and backward-looking. The book is the best proof that people cannot live without each other and that face-to-face meetings are the real connection in a digital society. ‘Gastgevers in Geluk’ is an ode to people in the service sector and a manual for managers looking for returning guests or customers.

In the book, twenty-nine striking guest writers share their vision on hospitality. They complete the book and give the reader a broad view of the world of Hospitality.

Gastgevers in Geluk cover boek