‘Gastgevers in Geluk’ is a revealing story about the mystery of heartwarming Hospitality. The book takes the reader to The Magic Hotel in Hawaii and explains its success in seven steps. The result is returning guests: guests who don’t want to go home anymore. Luc van Bussel gives service a new, deeper meaning and introduces new concepts such as reachable, palpable, listening, resolving, surprising, pampering and backward-looking. The book is the best proof that people cannot live without each other and that face-to-face meetings are the real connection in a digital society. ‘Gastgevers in Geluk’ is an ode to people in the service sector and a manual for managers looking for returning guests or customers.
In the book, twenty-nine striking guest writers share their vision on hospitality. They complete the book and give the reader a broad view of the world of Hospitality.